FREQUENTLY ASKED QUESTIONS

You Asked, We Answered

While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.

HOW TO CARE FOR MY CANDLE?

Always trim wicks to ¼ inch before each lighting.
Never leave a burning candle unattended.
Keep away from things that can catch fire.
Keep out of reach of children and pets.
Make sure the candle is placed on a stable, heat resistant level surface
Do not extinguish with water.
Avoid burning candles in drafts and vibrations.
Do not burn the candle for more than 4 hours at a time.
Keep candle free of any foreign materials including matches and wick trimmings.

WHAT IF I AM NOT SATISFIED WITH MY CANDLE PURCHASE?

At London Ky Candle Company, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange a product within the first 7 days, please at contact us at customercare@lkycandle.com and we will be happy to help you.